Warranty in Lieu of Quality Assurance

“Warranty in Lieu of Quality Assurance” – some of this stuff won’t break the first time the customer uses it, so why set the QA level so high? If we have to fix half the appliances on our dime, we’re still ahead – and also have an on-site opportunity to sell add-ons and add-ins and our always handy Upgrades in Lieu of Spec’ing It Right The First Time!

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